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How can I contact customer support?
You can reach our customer support team via email at inquiry@kenetek.com. We are here to assist you with any inquiries you may have.
What are your business hours for customer inquiries?
We strive to respond to all inquiries within 24 hours during business days.
Do you offer support for product installation?
Yes, we provide comprehensive support for product installation. Our team can guide you through the process via phone or email, ensuring that you have all the necessary information to set up your equipment correctly and efficiently.
What should I do if I have a technical issue?
If you encounter a technical issue, please contact our support team with detailed information about the problem. We will work diligently to resolve your issue as quickly as possible, providing step-by-step assistance to get your equipment back in working order.
Can I return a product if I’m not satisfied?
Yes, we have a return policy that allows you to return products within 30 days of purchase if you are not satisfied. Please ensure the product is in its original condition and packaging. Contact our support team for return instructions and assistance.